Channel Title: Microsoft Dynamics 365 Channel Description: Welcome to the official Microsoft Dynamics 365 YouTube Channel. Subscribe to our channel and watch the latest product videos, customer interviews, and events around Microsoft Dynamics 365, the only portfolio of intelligent business applications that gives organizations the agility to deliver operational excellence and delight every customer. Microsoft's YouTube Community Guidelines: 1). Avoid explicit and inflammatory language. 2). Do not post repetitively nor spam our comment section. 3). Avoid posting personal information, such as: email, physical address, personal phone number, credit card information, or your site password. 4). Please report posts that violate community guidelines using the spam button or YouTube’s Reporting and Enforcement Center. <video> Investec yields high productivity returns with Microsoft Copilot for Sales Description: Investec has a long history with Microsoft. The firm’s client-facing teams already used Dynamics 365 Sales, Sales Insights, Customer Service, and Customer Insights to manage every step of the customer relationship journey. So as a technology-oriented company, Investec immediately recognized the promise of AI and was the very first customer to go live in production with Microsoft Copilot for Sales. Discover what a difference Copilot has made for teams across Investec as it seized the opportunity to use the generative AI features of Copilot for Sales to save bankers time and allow them to more easily deliver the thorough, accurate, and timely information they’re known for. Learn more: https://msft.it/6059WvDEh #Microsoft #MicrosoftDynamics365 </video> <video> Microsoft’s vision for generative AI: How Copilot and autonomous agents lead a new era of business Description: Discover the future of business in the era of AI. Microsoft leaders Bryan Goode, Charles Lamanna, and Nitasha Chopra share Microsoft’s vision for generative AI, starting with a Copilot for every employee and an agent for every business process. Discover how to boost productivity with Copilot in Dynamics 365: https://www.microsoft.com/en-us/dynamics-365/solutions/ai #Microsoft #MicrosoftDynamics365 </video> <video> ERP Data Connector feature - Microsoft 365 Copilot for Finance Description: Explore how to connect to your ERP and financial systems within Outlook in Microsoft 365 Copilot for Finance. Learn more and sign up for the preview: https://msft.it/6052oXylO #Microsoft #MicrosoftDynamics365 </video> <video> Collections feature - Microsoft 365 Copilot for Finance Description: Explore the Collections feature for Outlook in Microsoft 365 Copilot for Finance. Learn more and sign up for the preview: https://msft.it/6052oXGKu #Microsoft #MicrosoftDynamics365 </video> <video> Schneider Electric charges into the future with Microsoft Copilot for Sales Description: We're excited to welcome Schneider Electric, a company at the forefront of innovation for nearly 200 years, to the Dynamics 365 Community! Recently named the world's most sustainable company by TIME magazine, Schneider Electric continues to lead the way in automation, electrification, and digitization. Schneider Electric recently transformed its sales operations with Microsoft Copilot for Sales, seamlessly integrated with Salesforce CRM. This AI-powered solution has revolutionized the efficiency of their global sales team, allowing them to focus more on connecting with customers and less on administrative tasks. By leveraging AI and D365, they are not only enhancing their operations but also paving the way for a more resilient and sustainable future. Learn more: https://msft.it/6058ozHW4 #Microsoft #MicrosoftDynamics365 </video> <video> Variance Analysis feature - Microsoft 365 Copilot for Finance Description: See how the variance analysis feature works in Microsoft 365 Copilot for Finance. Learn more and sign up for the preview: https://msft.it/6054ouJ2E #Microsoft #MicrosoftDynamics365 </video> <video> Elevate employee and customer experiences with Microsoft Copilot Description: Explore how Teleperformance, Sandvik Coromant, Merck, and Build-A-Bear Workshop are harnessing the power of next-generation AI with Microsoft Copilot, Dynamics 365, and Power Platform to boost productivity, transform customer experiences, and improve business performance. Join us for the on-demand Microsoft Business Applications Launch Event: https://aka.ms/MicrosoftBizAppsLaunchEvent Learn more about 2024 release wave 2: https://aka.ms/BALE102924 #Copilot #Dynamics365 #powerplatform </video> <video> Microsoft 365 Copilot for Service | Transform service Description: Watch the audio description version: https://youtu.be/4ZigWfNr23s Copilot for Service unlocks an organization’s trusted knowledge to accelerate onboarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Without costly development time, organizations can simply point to their data and, in a few minutes, unlock generative AI-powered conversations across their knowledge bases. And for agents, they can tap into this knowledge from the tools they use every day like Outlook and Teams, as well as other desktop software of choice. • In the Microsoft Copilot chat experience, use Copilot to ask questions over cases and contacts, as well as summarize cases—all from CRM data. • In Outlook, use Copilot to summarize and draft emails, access case summaries, browse and update CRM records, and schedule meetings informed by case summaries and other relevant information from CRM records. • In Teams, use Copilot to browse and update CRM records during a meeting, as well as recap meetings, suggest follow-up action items, and create tasks that can all be saved to CRM systems directly from Teams. • Embedded in agent desktops, enable generative AI-powered conversations across knowledge sources with pre-built integrations for Salesforce, ServiceNow, and Zendesk, as well as public websites, SharePoint, knowledge base articles, and offline files. Learn more: https://msft.it/6052WRVUr #Microsoft #MicrosoftDynamics365 </video> <video> Get started with the Supplier Communications Agent for Dynamics 365 Supply Chain Management Description: The Supplier Communications Agent in Dynamics 365 Supply Chain Management autonomously manages procurement tasks, from vendor communication handling and supply disruption management, ensuring smooth and timely communication with suppliers and helping to reduce procurement cycle times. Learn more: https://msft.it/6056mC5ln #Microsoft #MicrosoftDynamics365 </video> <video> Venchi transforms the shopper journey with Dynamics 365 Description: Global chocolatier, Venchi, sets foundation for AI-powered personalized customer service with Microsoft Dynamics 365. Venchi expanded rapidly with the support of Microsoft Dynamics 365. To continue to share Italian allegria (joy) with customers worldwide, Venchi needed to build a personalized omnichannel retail program. With Dynamics 365 Commerce and Dynamics 365 Customer Insights, Venchi built a loyalty program to gather data on customers. From this foundation, Venchi is introducing AI-powered personalization through Copilot capabilities in the Store Commerce app. Venchi saves 1,500 hours annually by automating fulfillment. More accurate accounting and inventory management decreased the cost of goods sold by 2% year over year. And easy sign-up added 800,000 customers to the loyalty program in its first year. Learn more: https://msft.it/6057oFfj5 #Microsoft #MicrosoftDynamics365 </video> <video> Stuffed with success: How Build-A-Bear reimagined retail operations with Dynamics 365 Description: We're excited to share the incredible journey of Build-A-Bear Workshop, a beloved brand that has been adding heart to children's lives since 1997. With over 500 locations worldwide and a strong online presence, Build-A-Bear continues to innovate and delight customers of all ages. See how Build-A-Bear has revolutionized its operations with Dynamics 365. By integrating Dynamics 365 Finance and Dynamics 365 Supply Chain Management, Build-A-Bear has achieved unprecedented inventory visibility and efficiency. This transformation has streamlined their processes, from warehouse management to order fulfillment, ensuring that every guest's experience is seamless and joyful. The implementation of Dynamics 365 has allowed Build-A-Bear to optimize production and delivery times, enhance inventory accuracy, and improve financial traceability. This strategic initiative has not only increased operational efficiency but also paved the way for future innovations. Learn more: https://msft.it/6054WvDEG #Microsoft #MicrosoftDynamics365 </video> <video> Data reconciliation feature - Microsoft 365 Copilot for Finance Description: Explore the data reconciliation feature in Microsoft 365 Copilot for Finance. Learn more and sign up for the preview: https://msft.it/6052oXyYY #Microsoft #MicrosoftDynamics365 </video> <video> Get started with the Time and Expense Agent for Dynamics 365 Project Operations Description: The Time and Expense Agent in Dynamics 365 Project Operations autonomously manages time entry, expense tracking, and approval workflows, streamlining administrative tasks for employees, project managers, and finance to help ensure projects stay on time and within budget, while also optimizing billable hours. Learn more: https://msft.it/6059mh4GT #Microsoft #MicrosoftDynamics365 </video> <video> Autonomous agents in Dynamics 365 ERP solutions Description: Learn how agents in Dynamics 365 ERP solutions can autonomously execute business processes to preempt costly supply chain delays, reconcile between ledgers to close books faster and manage time and expense approvals to minimize revenue leakage. #microsoft #dynamics365 </video> <video> Lenovo increases support agent productivity by 15% with Dynamics 365 Contact Center Description: Lenovo and Microsoft Dynamics 365 Contact Center deliver AI-powered customer support with a 15% lift in agent productivity. Lenovo needed automated, AI-based solutions to rapidly manage customer inquiries while streamlining and automating repetitive tasks and enhancing customer satisfaction. The company worked with Microsoft Dynamics 365 Contact Center and Dynamics 365 Customer Service to deliver AI-fueled experiences to customers and support agents. Lenovo boosted agent productivity by 15%, reduced handling time by 20%, and reached record-high customer satisfaction. #microsoft #dynamics365 </video>

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Welcome to the official Microsoft Dynamics 365 YouTube Channel. Subscribe to our channel and watch the latest product videos, customer interviews, and events around Microsoft Dynamics 365, the only portfolio of intelligent business applications that gives organizations the agility to deliver operational excellence and delight every customer.

Microsoft's YouTube Community Guidelines:
1). Avoid explicit and inflammatory language.
2). Do not post repetitively nor spam our comment section.
3). Avoid posting personal information, such as: email, physical address, personal phone number, credit card information, or your site password.
4). Please report posts that violate community guidelines using the spam button or YouTube’s Reporting and Enforcement Center.

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