Channel Title: NICE Channel Description: NICE Ltd. (NASDAQ: NICE) is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies. www.nice.com <video> CXone Mpower – La plateforme IA nouvelle génération pour l'automatisation du service client Description: CXone Mpower révolutionne le service client en permettant aux entreprises de concevoir, déployer et gérer des workflows, des agents et des connaissances à grande échelle sur une plateforme d'IA unifiée. Une plateforme d'IA unique, sans limites. L’avenir de l’automatisation du service client commence ici. Uniquement avec NICE. </video> <video> Sarah Ross: Empathy Meets Efficiency in CX | The Room Where It Happened Description: 🤝 Can empathy and efficiency coexist in customer service? Sarah Ross, Senior Director of Contact Center at The Standard, shatters chatbot stereotypes and showcases how AI is redefining customer experiences. In this insightful episode of The Room Where It Happened, Sarah reveals how NICE AI solutions achieve 20% containment while boosting customer satisfaction. Discover how AI is handling routine inquiries, freeing agents to focus on meaningful, high-value interactions. Explore AI-Powered Customer Service at The Standard: https://www.nice.com/resources/why-nice-the-room-where-it-happened-video-series?utm_source=youtube&utm_medium=organic&utm_campaign=NL_Q125_EN_PLT_GLOB_243713_CLP_RWIH-S2&utm_detail=Sarah_Ross In this episode, you’ll learn: - How AI enhances both empathy and efficiency in CX. - The impact of 20% containment on agent productivity and customer satisfaction. - Strategies for balancing automation with human-centric service. 📅 Premiere Date: January 16 Links for More: Watch next: AI - Cutting Through The Hype | The Room Where It Happened: https://youtu.be/tutVgTtOays Visit our website: https://www.nice.com/ Follow us for updates: LinkedIn: https://www.linkedin.com/company/nice-systems/ Facebook: https://www.facebook.com/OfficialNICELtd/ X (Twitter): https://x.com/NICELtd YouTube: https://www.youtube.com/@NICESystems </video> <video> LinkedIn Live | Ask a CXpert: Better Conversations Through Knowledge Generation Description: Welcome to Ask a CXpert, our LinkedIn Live learning series where we tackle burning questions in CX and how NICE's suite of innovative solutions can help support your business. 🎤 Knowledge is becoming more and more critical for agents, especially when it comes to providing excellent customer experience. In this session, Julie Williams, Digital Solutions Engineer at NICE, will uncover the benefits of Enlighten Actions and how it fills knowledge gaps with interaction data. </video> <video> LinkedIn Live | Ask a CXpert: Unlocking Supervisor's Impact on Contact Center Success Description: Welcome to Ask a CXpert, our LinkedIn Live learning series where we tackle burning questions in CX and how NICE's suite of innovative solutions can help support your business. 🎤 Contact centers today often measure supervisor performance solely through agent KPIs, which only offers a limited view of their own impact. In this session, Avital Cohen, Manager, Product Management, will explore how CXone Supervisor's Insights Workspace offers data-driven insights, including the industry's first and only supervisor impact metrics. </video> <video> NICE Helps Fauquier County Handle Redactions and FOIA Requests with Ease Description: Watch this video to see how NICE Inform Elite with CAD integration is helping the Fauquier County Sheriff’s Office 911 Center handle redactions and FOIA requests with ease. </video> <video> NICE Interactions CX World Tour 2024: Highlights from 12 APAC Cities Description: NICE Interactions CX World Tour 2024 brought together CX leaders from across Asia Pacific to dive deep into AI-driven customer experience. In this video, relive the key moments, from inspiring keynotes to impactful customer success stories. Learn how leading companies are shaping the future of CX with innovative AI solutions.​ #NICE #NICEiAPAC24 #CX #AI #CXTrends </video> <video> Season 2 Is Coming Next Week | The Room Where It Happened Description: 🎬 NEXT WEEK: The Room Where It Happened returns to the big screen for Season 2! Get ready to dive deep into the world of AI-powered customer service automation and discover insights that redefine exceptional CX. Mark your calendar—we’ll see you on January 14 for the premiere of an all-new season packed with groundbreaking content you won’t want to miss! Learn more about AI-powered CX solutions: https://www.nice.com/resources/why-nice-the-room-where-it-happened-video-series?utm_source=youtube&utm_medium=organic&utm_campaign=NL_Q125_EN_PLT_GLOB_243713_CLP_RWIH-S2&utm_detail=Season_Teaser Links for More: Watch next: Testimonial | The Standard: Enlighten Autopilot: https://youtu.be/hyfVegd0SXY Visit our website: https://www.nice.com/ Follow us for updates: LinkedIn: https://www.linkedin.com/company/nice-systems/ Facebook: https://www.facebook.com/OfficialNICELtd/ X (Twitter): https://x.com/NICELtd YouTube: https://www.youtube.com/@NICESystems 📅 Premiere Date: January 14 </video> <video> コールセンターCRM デモ&コンファレンス東京 2024 Description: </video> <video> Libby Healy: Generative AI Transforming Technical Support | The Room Where It Happened Description: 💡 Smiles, not tears: How AI is revolutionizing technical support. Libby Healy, AI Knowledge Product Owner at Waters Corporation, shares how generative AI is reshaping customer support by making expert guidance more accessible. In this episode of The Room Where It Happened, Libby explores how AI enhances agent efficiency and customer satisfaction, especially when tackling complex scientific inquiries requiring advanced expertise. Discover how AI adds a conversational edge to technical support, simplifying the experience for both agents and customers. Learn how AI is transforming technical support: https://www.nice.com/resources/why-nice-the-room-where-it-happened-video-series?utm_source=youtube&utm_medium=organic&utm_campaign=NL_Q125_EN_PLT_GLOB_243713_CLP_RWIH-S2&utm_detail=Libby-Healy In this episode, you’ll learn: • How generative AI supports agents handling complex scientific queries. • Ways AI makes technical expertise more accessible and conversational. • The impact of AI on agent productivity and customer satisfaction. 📅 Premiere Date: January 15 Links for More: Watch next: Max Ball: Solving the CX Crisis | The Room Where It Happened: https://youtu.be/XIbBp3JCurI Visit our website: https://www.nice.com/ Follow us for updates: LinkedIn: https://www.linkedin.com/company/nice-systems/ Facebook: https://www.facebook.com/OfficialNICELtd/ X (Twitter): https://x.com/NICELtd YouTube: https://www.youtube.com/@NICESystems </video> <video> AI—Cutting Through the Hype | The Room Where It Happened Description: 🤖 AI: It’s not just a bunch of hype. Season 2 of The Room Where It Happened is cutting through the noise. Top organizations and CX experts share how businesses are leveraging AI to automate customer service and deliver exceptional customer experiences. Get ready to discover what AI can really do when Season 2 launches on January 14. Learn more about AI-powered CX solutions: https://www.nice.com/resources/why-nice-the-room-where-it-happened-video-series?utm_source=youtube&utm_medium=organic&utm_campaign=NL_Q125_EN_PLT_GLOB_243713_CLP_RWIH-S2&utm_detail=AI_Teaser Links for More: Watch next: Season 2 Is Coming Next Week | The Room Where It Happened: https://youtu.be/gsG3VJWQvjg Visit our website: https://www.nice.com/ Follow us for updates: LinkedIn: https://www.linkedin.com/company/nice-systems/ Facebook: https://www.facebook.com/OfficialNICELtd/ X (Twitter): https://x.com/NICELtd YouTube: https://www.youtube.com/@NICESystems 📅 Premiere Date: January 14 </video> <video> CXone: La solution qui simplifie la complexité d'un environnement multi-ACDs Description: Vous faites face à des ACDs multiples et complexes ? Découvrez comment NICE CXone transforme ce défi en opportunité ! Grâce à sa capacité à unifier plusieurs ACDs – qu'ils soient sur site, dans le cloud ou en hybride – CXone simplifie la gestion des performances, harmonise les processus et garantit une transition fluide vers le cloud. Accédez à la puissance d'une plateforme CCaaS de pointe, propulsée par l'IA Enlighten et des solutions WEM intégrées. Offrez à vos équipes une vision globale, une meilleure continuité des opérations et des performances optimisées. 🌐 Rejoignez la révolution de l'expérience client avec CXone! </video> <video> Max Ball: Solving the CX Crisis | The Room Where It Happened Description: 🚨 It’s 2025, and CX still stinks. But why? Join Max Ball, Principal Analyst at Forrester, as he uncovers the harsh reality behind declining customer satisfaction. In this compelling episode of The Room Where It Happened, Max reveals why many companies fall short with AI and how the right partnerships and strategies can reverse the trend. Discover the secrets to empowering agents, enhancing customer satisfaction, and leading a CX revival. Explore the roadmap to better CX: https://www.nice.com/resources/why-nice-the-room-where-it-happened-video-series?utm_source=youtube&utm_medium=organic&utm_campaign=NL_Q125_EN_PLT_GLOB_243713_CLP_RWIH-S2&utm_detail=Max_Ball In this episode, you’ll learn: - The top reasons companies fail to leverage AI effectively. - How smart AI strategies and strong partnerships can drive CX success. - Actionable steps to empower agents and deliver a better customer experience. 📅 Premiere Date: January 14 Links for More: Watch next: AI—Cutting Through the Hype | The Room Where It Happened: https://youtu.be/tutVgTtOays Visit our website: https://www.nice.com/ Follow us for updates: LinkedIn: https://www.linkedin.com/company/nice-systems/ Facebook: https://www.facebook.com/OfficialNICELtd/ X (Twitter): https://x.com/NICELtd YouTube: https://www.youtube.com/@NICESystems </video> <video> Testimonial | General Motors: Value Realization Services Description: General Motors pioneers the innovations that move and connect people to what matters. Headquartered in Detroit, Michigan, with employees around the world, General Motors is a company with global scale and capabilities. Watch as Amy Handlin discusses General Motor’s journey from on-prem to the cloud with NICE's Value Realization Services. </video> <video> LinkedIn Live | Ask a CXpert: The Power of the ONLY Complete AI Driven Platform Description: Welcome to Ask a CXpert, our LinkedIn Live learning series where we tackle burning questions in CX and how NICE's suite of innovative solutions can help support your business. 🎤 Siloed systems can lead to duplicate work, workflow disruptions, and data inaccuracies. In this session, Tracey Dodd, Senior Portfolio Solution Engineer at NICE, will explore CXone and the benefits of a unified platform. </video> <video> Testimonial | General Motors: CXone Mpower Description: General Motors pioneers the innovations that move and connect people to what matters. Headquartered in Detroit, Michigan, with employees around the world, General Motors is a company with global scale and capabilities. Watch as Amy Handlin discusses General Motor’s journey from on-prem to the cloud with CXone Mpower. </video>

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NICE Ltd. (NASDAQ: NICE) is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
www.nice.com

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